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Our Standard of Care

Everything we do, we do with our Standard of Care.

We promise to put you first, with exceptional customer service and vehicles that are maintained to our high-quality standards.

We’re continuously innovating to help move the world forward—including new ways to go the extra mile for you, so you can get on the road with confidence, no matter where life takes you.

To make this promise a reality, our service is guided by the following best practices.


Complete Clean Pledge

It’s your Commute, and you make the rules. Pledge to keeping your fellow riders—your van-family—comfortable and safe! Take turns keeping your Commuter vehicle clean. We’ll even get you started with the disinfectant wipes, located in your vanpool welcome kit.


Low-Touch Transactions

We want your commute to be as smooth as possible. So, we’re increasing our efforts to provide high-tech, low-touch digital tools that provide less contact without sacrificing service.


Exceptional Customer Service

Great customer service starts with listening. We take the time to understand your needs, so we can offer the best solution. This attention to our customers is what has made us a global leader in mobility. Customers come to us—and stay with us—because we always strive to deliver an exceptional and personalized experience.


Vehicle Maintenance & Safety

Nothing is more important than the safety of our customers. We require our vanpools to follow or exceed manufacturer guidelines for tire replacement and oil changes to help ensure your experience is safe and uninterrupted.